Introduction
TD Synnex is an AI-driven solution that introduces the concept of predictive resolution to the IT service desk, which reduces ticket volume by at least 10% and increases first-contact resolution by 20%. With an intuitive and easy-to-use interface, TD Synnex allows non-skilled users to know when, where and how to resolve issues as they are happening.
TD Synnex is an AI-driven solution that introduces the concept of predictive resolution to the IT service desk, which reduces ticket volume by at least 10% and increases first-contact resolution by 20%. With an intuitive and easy-to-use interface, TD Synnex allows non-skilled users to know when, where and how to resolve issues as they are happening.
When you’re talking to a customer, the last thing you want is for them to be put on hold while you search through your knowledge base. That’s why TD Synnex is an AI-driven solution that introduces the concept of predictive resolution to the IT service desk, which reduces ticket volume by at least 10% and increases first-contact resolution by 20%. With an intuitive and easy-to-use interface, TD Synnex allows non-skilled users to know when, where and how to resolve issues as they are happening.
TD Synnex also helps companies improve their customer experience by identifying critical situations in real time so that resolutions can be provided immediately—before customers have reason for frustration or dissatisfaction. Using machine learning algorithms (ML), TD Synnex learns from historical data such as ticket volumes and response times in order understand how specific issues correlate with each other across different customer touchpoints including phone calls or email inquiries from external parties like partners or vendors working within your organization as well internal communications such as interdepartmental emails within departments like HR.”
Intuitive and easy-to-use interface that leverages AI
Intuitive and easy-to-use interface that leverages AI
The Synnex Business Model is designed to be intuitive, easy to use and easy to navigate. This has been achieved through the use of AI which results in a user experience that is both simple and seamless. The ability to find information quickly reduces the time spent on administrative tasks while simultaneously increasing productivity.
Predictive analytics for enhanced issue knowledge
Predictive analytics for enhanced issue knowledge
As a result of Predictive Analytics, Synnex is able to more accurately predict the time it will take to resolve an issue and thus, in turn, better manage the customer service agents’ workload. This enables the company to ensure that agents are only assigned cases they can resolve within a specified period of time. In addition, Predictive Analytics helps Synnex anticipate future service requests through advanced forecasting models based on historical data. This allows the company to proactively reach out and engage with customers before they have an issue or request help (or even realize they may need help!).
Automatic agent guidance for issue resolution
Our AI-driven solution is a predictive analytics platform that uses millions of data points to identify issues and predict their resolution.
With this knowledge, we can provide you with automatic agent guidance for issue resolution based on the specific steps required to fix each issue. This means your agents spend less time resolving simple issues and more time on complex ones — saving you both time and money!
Quicker resolution with minimal help from human agents
- Quicker resolution with minimal help from human agents
- Reduced costs
- Increased CSAT (customer satisfaction)
Streamlined process for lower costs and higher CSAT
TD Synnex is an AI-driven solution that introduces the concept of predictive resolution to the IT service desk, which reduces ticket volume by at least 10% and increases first-contact resolution by 20%. With an intuitive and easy-to-use interface, TD Synnex allows non-skilled users to know when a ticket needs their attention. This information is provided through a proprietary scoring algorithm that analyzes data across a number of fields, including device information and historical support data.
This key feature differentiates TD Synnex from traditional ITSM software solutions in two ways: it reduces costs by minimizing calls from end users; and it improves customer satisfaction with enhanced response times.
Better customer experiences through intelligent issue resolution.
- TD Synnex is an AI-driven solution that introduces the concept of predictive resolution to the IT service desk, which reduces ticket volume by at least 10% and increases first-contact resolution by 20%.
With an intuitive and easy-to-use interface, TD Synnex allows non-skilled users to know when a new ticket is being created and then quickly identify any issues before they create more tickets. This helps organizations accelerate problem solving for end users, reducing support costs by up to 60%.
Conclusion
For more information on TD Synnex, visit our website at www.synnex.com/td-synnex/.
